Return Policy

This Return Policy explains the requirements and process for sending an eligible catalog purchase back to this online store. The applicable return period is [RETURN WINDOW DAYS — EDIT IN WP ADMIN] days beginning on the delivery date recorded by the carrier. When an order does not have tracking information associated with it, the return period is calculated from the original order date. Customers who would like to request a return should contact guest services at [email protected] and provide the order number, Item No., quantity being returned, and a brief explanation of the reason for the request.

Please do not send merchandise to the general contact address listed on this website before receiving return instructions. The address at 415 S. 18th Street, Suite 200, St. Louis, MO 63103 is provided for contact purposes and may not be the location where returned merchandise is processed. A return should only be shipped after guest services has confirmed that the request is authorized and has provided the appropriate destination. The applicable returns facility is currently listed as [RETURNS WAREHOUSE ADDRESS — EDIT IN WP ADMIN]. Sending an unauthorized package to another address may result in delays, difficulty identifying the shipment, or an inability to connect the package with the correct WooCommerce order.

Returned merchandise should normally be unused and in its original condition. Original packaging, product labels, tags, accessories, and other components should remain with the item whenever applicable. Products that have been worn, altered, washed, damaged through customer use, or separated from required components may not qualify for a standard return. A defective product may be handled differently when it falls within the applicable Warranty policy. The condition requirements for personalized merchandise, including items containing a name, recorded message, or custom embroidery, are [PERSONALIZED RETURN RULE — EDIT IN WP ADMIN]. If hygiene-sensitive accessories are offered through this store, returns for opened items are governed by [HYGIENE RETURN RULE — EDIT IN WP ADMIN]. The applicable treatment of gift cards is described by [GIFT CARD RETURN RULE — EDIT IN WP ADMIN].

Plush products associated with licensed characters are subject to the same general condition standards as other plush merchandise. A return must include all components that were included with the purchased product unless the original catalog listing treated those components as independently purchasable SKUs. For example, if an item was sold as a complete set, individual pieces generally cannot be returned separately when the remaining pieces are missing. If guest services requests supporting photographs, customers may be asked to provide clear images of the merchandise, packaging, identifying labels, or Item No. tag. Photographs can assist with determining whether a reported problem appears to be a manufacturing defect, shipping issue, or condition resulting from use.

Responsibility for return shipping depends on the reason for the return. For a customer-initiated return based on a change of mind, the applicable party responsible for the inbound return label is [RETURN SHIPPING PAYER — EDIT IN WP ADMIN]. When the merchandise is defective or the wrong product was shipped, the applicable shipping arrangement is [DEFECTIVE RETURN SHIPPING — EDIT IN WP ADMIN]. Customers should retain the carrier receipt and tracking information until the return has been received, inspected, and the applicable refund or other resolution has been processed. Packages sent without prior authorization may be difficult to identify, particularly when the shipment does not clearly reference the original order.

Some customers may wish to return an online purchase at a physical workshop rather than by mail. Whether an online order can be accepted at a workshop is determined by [IN STORE RETURN RULE — EDIT IN WP ADMIN]. If an in-person return is permitted and identification is required under that rule, customers should bring the original order confirmation together with a photo ID. The online store does not have direct visibility into a physical workshop’s register, inventory records, or transaction system. As a result, a workshop employee may need to contact guest services before completing an online-order return.

Once an authorized return arrives at the designated processing location, the merchandise will be checked and the associated WooCommerce order will be updated. The expected inspection period is [RETURN INSPECTION DAYS — EDIT IN WP ADMIN]. Inspection may include verifying the Item No., quantity, product condition, packaging, included components, and whether the returned merchandise corresponds to the original order. If an item does not meet the applicable requirements because it has been used, contains missing parts, or is a different SKU from the one purchased, guest services will contact the customer before the merchandise is discarded, returned, or otherwise handled. Returned merchandise that has been damaged or altered will not automatically be placed back into available inventory.

An exchange may be handled as a refund followed by a new purchase, or through store credit, depending on [EXCHANGE METHOD — EDIT IN WP ADMIN]. Customers should understand that inventory is managed by individual SKUs, so an exchange for a different size, particularly for small clothing items, may follow the same process as any other replacement request. A replacement item is not automatically reserved in a private shopping cart while the original return is being processed. Availability may therefore change before a new order or credit is issued.

This Return Policy should be read together with the Refund Policy, which explains how an approved refund is processed after a returned item has been received and accepted. A return request and a refund are separate stages of the process. Approval to send merchandise back does not by itself guarantee that every requested amount will be refunded if the returned merchandise does not satisfy the applicable requirements.

Customers can contact guest services at 877-789-2327 or [email protected] for assistance with return authorization, shipping instructions, order identification, or questions about an individual return. Written return instructions should be followed carefully so that the package can be matched to the correct order and processed without unnecessary delay.

Return procedures are intended for genuine customer service needs. Attempts to misuse the process, including repeated empty-box submissions, unauthorized substitutions, removal or swapping of product tags, or other conduct intended to obtain merchandise or refunds improperly, may result in a return being declined. Where permitted by the Terms of Use, repeated or serious misuse may also result in restrictions on future purchases or closure of the associated customer account.