Shipping Policy

This Shipping Policy explains how orders placed through this online storefront are prepared, dispatched, tracked, and delivered. Shipping availability and delivery estimates are based on the WooCommerce settings active for the store at the time an order is placed. Where a specific shipping period, service area, cutoff time, or operational detail has not yet been confirmed, the applicable information is shown as an editable placeholder rather than being presented as a guaranteed service commitment.

The administrative ship-from address for this storefront is 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Actual merchandise may be dispatched from another warehouse, fulfillment facility, or eligible workshop after operations configure the appropriate origin. The current operational origin is [SHIP-FROM LOCATION — EDIT IN WP ADMIN]. Until that information is updated, the St. Louis address should be understood as the administrative contact and fulfillment reference rather than an assurance that every product is physically stored at that location.

Shipping choices available during checkout are determined by the country, region, and postcode entered by the customer together with the WooCommerce shipping zones and methods currently enabled. Depending on the destination and configuration, checkout may display options such as standard delivery, expedited delivery, or local pickup. The storefront theme itself does not create additional shipping services independently of WooCommerce. If no shipping option appears for a particular cart, the destination may not currently fall within an active shipping zone, or an applicable shipping extension or method may not be enabled. Customers should contact [email protected] with the destination city and postcode if they need clarification rather than assuming a shipping rate or service is available.

Order handling includes the period required to receive the order, select the merchandise, prepare the package, and provide it to the carrier. The current preparation period is [ORDER PROCESSING DAYS — EDIT IN WP ADMIN]. After the carrier accepts the shipment and records its initial scan, the estimated transit period for the standard service is [STANDARD TRANSIT DAYS — EDIT IN WP ADMIN]. When a faster shipping method is actually available at checkout, its estimated transit period is [EXPEDITED TRANSIT DAYS — EDIT IN WP ADMIN]. These periods may be affected by weekends, public holidays, severe weather, carrier disruptions, or other circumstances outside normal warehouse processing.

Tracking information becomes available when a carrier tracking number has been entered into the applicable WooCommerce order. The storefront cannot generate a tracking number or create a tracking event that has not been supplied by the merchant or carrier. Customers should allow reasonable time for a carrier’s first scan after dispatch, particularly when a parcel has recently left the fulfillment location. Guest services will not provide a delivery date that is unsupported by the active WooCommerce shipping method or available carrier information.

If Buy Online, Pick Up in Store is enabled, an eligible local pickup option may appear during checkout. The participating workshops, holding period, identification requirements, and other pickup conditions are governed by [BOPIS RULES — EDIT IN WP ADMIN]. If local pickup does not appear as an available method for the current cart and destination, it should be treated as unavailable for that transaction. Promotional banners or other storefront messaging referring to same-day delivery or courier service do not independently create a shipping option. Such services are available only when a corresponding WooCommerce method is active and presented during checkout.

International delivery is limited to the countries configured within the store’s WooCommerce shipping zones. A destination that is not available for selection at checkout is not currently supported through the online shipping configuration. For cross-border orders, the treatment of customs charges, duties, VAT, brokerage costs, and similar import expenses is governed by [INTERNATIONAL DUTY HANDLING — EDIT IN WP ADMIN]. Customers may be required to provide accurate destination and customs information. If a carrier requests a product description, the order information will generally be based on the product title and Item No. recorded with the purchase.

Shipping restrictions for PO boxes, military addresses, and freight-forwarding services are determined by [PO BOX / APO RULE — EDIT IN WP ADMIN]. Certain merchandise may require special handling because of dimensions, packaging, destination restrictions, or transportation requirements. Oversized plush products, gift collections, and items identified as special-ship in their product descriptions may not qualify for every delivery method. Products that cannot be transported by air should identify the applicable restriction on the product page when that information is available. Customers with concerns about a particular SKU should contact guest services before placing the order.

If a carrier is unable to complete delivery and sends the package back to the fulfillment location, guest services will contact the email address associated with the order when appropriate. A second outbound shipping charge may apply if the customer requests that the returned package be shipped again. When a package is refused by the recipient, any treatment of the original shipping charge or return freight is governed by the Refund Policy.

Delivery scans are controlled by the carrier and may show a package as delivered even when the recipient cannot immediately locate it. The storefront does not operate the carrier network and cannot independently alter carrier delivery records. Customers should begin a missing-delivery inquiry with the carrier using the available tracking information. Guest services can provide the tracking details associated with the WooCommerce order and assist with information available to the store.

Customers should keep the order number available when contacting support about shipping, tracking, delivery problems, or destination restrictions. Guest services can be reached at 877-789-2327 or [email protected]. Written correspondence may also be directed to 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Customers should not send additional payment to an individual or outside party to accelerate delivery unless a paid shipping upgrade is explicitly presented as an available option during checkout.