Contact Us

If you need assistance with a product, an existing order, or questions about a workshop visit, you can contact our guest service team using the information provided on this page. Before sending a message, please make sure that your inquiry does not contain sensitive payment information. Payment card numbers, security codes, government identification numbers, and other confidential financial details should never be entered into the contact form or included in an email.

Guest assistance is available at 415 S. 18th Street, Suite 200, St. Louis, MO 63103. You can also reach us by telephone at 877-789-2327 or by email at [email protected]. Current guest service availability is maintained as an editable website setting, so the published service hours may be updated by the site administrator when operating schedules change. Please check the hours shown on this page before expecting an immediate response.

When contacting us about a particular product, having the Item No. from the product page available can make it easier to identify the correct item. If your question concerns an order that has already been placed, please include the WooCommerce order number from your confirmation email. Providing these details allows the support team to locate the relevant catalog or order information without requiring unnecessary personal information.

For product questions, customers may describe the item they are interested in, explain what information they need, and include the Item No. whenever it is available. If you are searching for an older or discontinued product, the Item No. can also help us determine whether that particular catalog entry is still published. Product availability changes as the WooCommerce catalog is updated, and an inquiry about a retired or unavailable item does not guarantee that it will return to the store. Restock information can only be provided when it has been confirmed through the available store information.

Customers with questions about shipping, returns, or privacy may wish to review the corresponding policy pages before contacting guest services. The Shipping Policy explains the applicable delivery process and related information, while the Return Policy provides guidance about returning eligible purchases. The Privacy Policy explains how information submitted through the website is handled. Reviewing these pages first may answer a common question more quickly, but customers can still contact us when additional assistance is needed.

The contact form is intended for ordinary guest-service communication. It does not provide access to payment processor dashboards, banking information, or other private transaction systems. Please do not paste complete payment card details, CVV or security codes, government identification numbers, passwords, or other highly sensitive information into the message field. If an order requires additional verification, guest services will explain what information is appropriate to provide through the available communication channel.

If the contact form is temporarily unavailable, you may send your inquiry directly to [email protected]. We aim to respond during the guest-service hours displayed on the website. Response expectations may vary depending on the nature and volume of inquiries, and the current response target is maintained as an editable operational setting by the website administrator.

This page is designed for online customer assistance rather than live chat or an automated telephone system. If you are visiting a physical workshop and need help with something that is happening inside the location, please speak directly with a team member at that location. The online storefront does not have direct access to physical workshop inventory, in-store systems, or real-time information about individual locations.

Questions involving a character, themed collection, or other licensed product can be handled in relation to the specific item listed in the online catalog. If your inquiry concerns a licensed character collaboration, please provide the relevant product name or Item No. Guest services can assist with information available for the catalog listing, but cannot provide private business information belonging to third-party licensors or make statements beyond the information available for the listed product.

Parents and gift shoppers are welcome to provide an approximate recipient age range when that information is useful for helping identify a suitable product category. There is no need to include a child’s full name, school, home address, or other unnecessary personal details in an initial inquiry. Keeping the first message limited to information relevant to the shopping question helps reduce the amount of personal information shared through the contact process.

Collectors searching for a particular plush companion or older product may include the Item No. in their message. We can use that information to determine whether the corresponding catalog entry remains published or whether additional information is available through the storefront. Availability is subject to the current catalog and inventory information, so future restocks should not be assumed unless they have been confirmed by the appropriate operations information.

Business, media, partnership, and other professional inquiries may also be directed to [email protected]. Please make the subject of the message clear so that the request can be identified and reviewed appropriately. This mailbox is primarily intended for guest communication and is not a dedicated employment application system or investor-relations portal. Where an established routing instruction exists, an inquiry may be directed to the appropriate team. Until a specific routing process is published or configured, responses will be limited to the information and assistance available through this storefront.

When you submit a message, you understand that we may use the email address you provide to respond to your inquiry. Sending a customer-service message does not automatically enroll that address in promotional communications. Guest-service correspondence and newsletter subscriptions are treated separately. If you would also like to receive marketing communications, you may use the newsletter sign-up option provided elsewhere on the website or clearly indicate your interest in promotional updates in your message.

For the quickest assistance, please keep your inquiry focused on the issue you need resolved and include the Item No. or WooCommerce order number whenever relevant. Avoid sending unnecessary personal information, payment credentials, or identification documents. Our goal is to make it easy for shoppers to receive useful assistance while keeping the contact process simple, secure, and focused on the product or order that requires attention.