Product Safety

Product safety is an important consideration when purchasing plush toys, accessories, gifts, and other products that may be given to children. This page provides general safety information for products offered through this storefront and explains how safety-related details are presented in the online catalog. It does not reproduce testing documents from other businesses or manufacturers, and it does not make claims about laboratory testing, certifications, or safety evaluations unless the relevant information has been specifically provided with the applicable product record.

Customers should carefully review the safety information shown on each WooCommerce product page before completing a purchase. Where available, the product listing may include an age recommendation, small-part warning, care information, material details, or other instructions supplied for that particular item. These details can differ between products, so customers should not assume that the safety information for one plush toy or accessory applies to another product.

If a product listing does not display an age recommendation and the item is intended as a gift for a young child, particularly a child under three years of age, please contact guest services at [email protected] before making the purchase. The absence of an age statement on a product page should not be interpreted as confirmation that the item is appropriate for every age group. When information has not been supplied in the product record, we will avoid making an unsupported assumption about suitability.

Plush products may contain components such as plastic eyes, buttons, decorative pieces, sound modules, fasteners, or other small parts. If a component becomes loose, detached, damaged, or otherwise compromised, it may create a potential choking or other safety risk. Parents, guardians, and caregivers should inspect children’s products regularly, especially after extended use or rough play. If a component becomes damaged or detached, discontinue use and keep the product away from young children until the issue has been appropriately addressed.

Care instructions should be followed according to the information provided on the applicable product page. Cleaning, washing, drying, storage, and other care requirements can vary according to the materials and construction of an individual product. Improper cleaning or handling may damage fabrics, seams, decorative elements, sound components, or other parts. When the product listing provides specific care instructions, those instructions should take precedence over general assumptions about how a particular plush or accessory should be maintained.

Recall information will be added to this page when a product sold through the storefront is subject to a publicly announced recall and the relevant information has been confirmed. The website administrator maintains the process used to publish applicable recall notices. If you believe that a product may be unsafe, stop using it and contact guest services with the Item No. and, where useful, photographs showing the issue. Additional information may be provided from an appropriate government or consumer-product safety authority when available.

Customers should not continue using a product that is subject to an active recall simply because the item appears functional. Follow the instructions associated with the applicable recall notice and any guidance provided by the relevant safety authority. Recall information may concern a specific product, model, batch, Item No., or production period, so the identifying information associated with the product can be important when determining whether a particular item is affected.

Product materials are determined by the manufacturer and may vary from one catalog item to another. Depending on the product, materials can include fabrics, fiber filling, dyes, plastics, electronic components, or other materials used in manufacturing. The storefront does not create additional material specifications that are not supported by the product record. If you require specific fiber-content information because of an allergy, sensitivity, or other concern, contact [email protected] before purchasing. If the requested information is not available, we will indicate that rather than provide an unverified material description.

Some products may contain batteries or electronic sound components. When a product includes such a feature, the component should remain secured in the location designed for it and should be used according to the product’s instructions. Button-cell and other small batteries can present serious hazards if swallowed or accessed by young children. Children should not be permitted to play with loose batteries or battery compartments. Follow the product instructions for battery replacement and disposal, and dispose of used batteries according to the requirements applicable in your local area.

The online storefront and physical workshop environment are separate systems. Where a product is prepared or stuffed at a physical workshop, the work is performed using equipment and procedures managed at that location rather than through this website. Online orders are supplied according to the condition and description stated in the applicable WooCommerce product record. Customers should not attempt to open seams, modify internal components, or restuff a product using tools that could puncture fabric or create another hazard unless the work is being performed through an appropriate professional service.

A product-quality concern should be distinguished from an ordinary return request. If you believe an item is defective, damaged, unsafe, incomplete, or otherwise different from what was expected, contact guest services at 877-789-2327 or [email protected]. Written correspondence may also be directed to 415 S. 18th Street, Suite 200, St. Louis, MO 63103. When reporting an issue, provide the WooCommerce order number when available, the Item No., the date the problem was first noticed, and a description of what happened.

If an injury occurred in connection with a product, please clearly state that in your communication. Customers may also need to report the incident through the applicable consumer-product safety process in their country or region. Where a relevant official reporting resource is available, the website administrator may provide that information on this page. The appropriate reporting requirements can differ depending on the location and circumstances of the incident.

Product information found on third-party marketplaces, social-media pages, resale platforms, or other websites should not automatically be treated as information published by this storefront. A description, warning, material statement, or safety claim appearing on another website may relate to a different listing, seller, production version, or product record. When contacting guest services about an item purchased or viewed through this storefront, use the Item No. shown on the relevant product page so that the correct catalog record can be identified.

The storefront does not claim that every licensed character, collaboration, plush design, or product available elsewhere on the internet is included in this catalog. Product safety information should be evaluated against the specific item being considered for purchase. The product page, Item No., applicable instructions, and any published recall information are the appropriate references for products offered through this website.

This page may be updated when verified testing summaries, manufacturer information, safety notices, recall announcements, or additional product documentation becomes available. Information that has not been confirmed will not be presented as an established certification or laboratory result. Administrative placeholders may remain until the responsible operator has supplied accurate information, rather than creating the impression that a test certificate or safety document exists when it has not been provided.

Customers with questions about age guidance, materials, product condition, safety concerns, or a possible quality problem can contact [email protected] or call 877-789-2327. When sending an inquiry, include the Item No. and relevant order information where applicable, but do not send unnecessary personal information. For immediate safety concerns involving a damaged or potentially hazardous item, stop using the product first and keep it away from children until the issue has been assessed.