Find a Workshop

Workshops are physical retail locations where guests can enjoy an interactive experience with plush companions, including selecting a furry friend, choosing clothing and accessories, adding personal details, and taking the finished creation home. This page provides general information for visitors who are looking for a workshop location, but it does not operate as a live store locator. The WordPress storefront does not maintain a real-time mapping system, connect directly to external location databases, or automatically retrieve current store information from third-party locator services.

If you would like to visit a workshop, please use the publicly available store-finder provided through the relevant official website or contact guest services at 877-789-2327. A guest-service representative may be able to help determine whether a nearby location can assist with a question related to an online purchase. Because store information can change, we do not publish unverified addresses, opening times, event prices, or facility details. Customers should confirm the information directly with the location before making travel arrangements.

Activities and services offered at individual workshops can vary. Birthday celebrations, special events, group visits, school activities, scout outings, and corporate experiences are generally arranged by the physical location responsible for hosting the event. Availability, scheduling requirements, pricing, capacity, and applicable policies may therefore differ from one location to another. This storefront does not automatically reserve party rooms or guarantee event availability. If a dedicated booking form becomes available, the relevant link can be added to this page by the website administrator.

For questions about group activities or birthday events, customers should contact the workshop they intend to visit whenever possible. If you do not have the location’s contact information, you may email [email protected] or call 877-789-2327. Guest services can explain whether assistance is available for forwarding a request to the appropriate location. Until a confirmed booking system is published, customers should not consider an email inquiry to be a confirmed reservation.

The products displayed through this storefront are sold through the online WooCommerce catalog. Online shopping and physical workshop visits are separate experiences, and visiting a workshop is not required to place an online order. Orders placed through the website are shipped according to the fulfillment information described in the applicable Shipping Policy. If a buy-online-pick-up-in-store option has been specifically enabled for an order, that method will appear as an available choice during checkout. When no pickup option is presented, customers should assume that the order is intended for standard online fulfillment.

Online inventory and physical workshop inventory are maintained through different systems. A product shown as available on this website should not automatically be considered available at every physical workshop. Individual locations may have different stock levels, and some products may be available exclusively through the online catalog. If you need to obtain a particular product in person on a specific day, especially when the item is identified by an Item No., please contact the intended location before traveling.

This distinction is particularly important for customers who are searching for a specific plush companion, outfit, accessory, seasonal item, or collectible. Product availability can change throughout the day, and the online catalog cannot be treated as a real-time inventory record for every physical location. Calling ahead provides a better opportunity to confirm whether the particular item you want is available before making a trip.

The administrative contact information for this storefront is 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Guest-service inquiries can also be sent to [email protected] or made by telephone at 877-789-2327. Published guest-service hours are maintained as an editable website setting and may be updated by the site administrator. Customers should review the current hours before relying on a specific response time.

Receipts for online purchases and receipts generated at physical workshops are handled differently. If you need another copy of a receipt for an online WooCommerce order, guest services may be able to resend the relevant order confirmation or transaction email. A receipt generated by a physical workshop’s point-of-sale system is maintained by that location, so requests involving an in-store purchase should be directed to the workshop where the transaction occurred.

Birthday groups, schools, community organizations, scout groups, and other organized visitors should contact the physical location directly when arranging an in-person activity. Accessibility information, parking availability, entrance arrangements, stroller access, and other facility details can vary significantly depending on the building, shopping center, street location, and local operating conditions. We do not publish a universal facility table unless the information has been independently confirmed and maintained.

Customers who need accessibility or parking information should therefore contact the specific workshop before visiting. If you need assistance identifying a telephone number and relevant information is available to guest services, you may contact [email protected] or 877-789-2327. Because these details can change, information that has not been verified should not be treated as current.

Gift cards purchased through this website are handled as WooCommerce catalog products. The ability of an individual physical workshop to load, transfer, redeem, or otherwise manage a gift-card balance may depend on the procedures and systems available at that location. Customers should keep the original online order confirmation and related purchase information. Questions involving lost cards, replacement requests, or physical-card handling should be directed through guest services or the location involved rather than through a self-service store-finder function.

If you reached this page through a website navigation link such as “Find a Workshop,” this is the appropriate information page for workshop-location questions while a maintained location directory is not available through the storefront. A map or location directory can be added in the future if the necessary location data is supplied and maintained by the site operator. Until then, customers can call 877-789-2327 or email [email protected] and provide the city or area they plan to visit.

Please confirm important details before traveling, particularly when you need a specific product, are arranging a group activity, require accessibility information, or are planning a birthday event. We will not create or publish unverified store addresses, opening hours, parking information, inventory claims, or party prices. The purpose of this page is to provide clear guidance while keeping location information accurate and avoiding assumptions that could result in an unnecessary trip.